Redesigning Firmware Updates for Hospital Infusion Pumps
Led UX research and FDA validation for a network-based firmware deployment system, eliminating manual processes across hospital fleets.
Client: Top global medical device company (B2B).
Methods: Task analysis, heuristic evaluation, formative usability and information architecture study, usability validation.
Outcome: Resolved a critical cybersecurity use error before market clearance. FDA cleared April 2025, validating that real users could successfully perform the workflow before the product reached market.
Improving Adherence and Usability in a Gamified Speech Therapy App
Redesigned navigation architecture and clinician portal for a two-sided speech therapy platform, grounding gamification mechanics in evidence and aligning patient and clinician workflows.
Client: Early-stage digital health startup (B2C/B2B).
Methods: Moderated usability testing, expert review, competitive and gamification analysis.
Outcome: 30% faster task completion and 25% increase in first-time success for users with cognitive impairments. Contributed to successful beta launch within 12 months.
Optimizing a Life-Sustaining Cardiac Device for Daily Use
Client: Top global medical device company (B2B2C).
Methods: Wearability evaluation, participatory design, usability testing, multimodal feedback research.
Outcome: 25% improvement in task performance, 22% increase in battery capacity while maintaining 90%+ user acceptance rate.
Conducted iterative usability research to ensure patients could comfortably and safely depend on a cardiac pump system around the clock, balancing engineering constraints with real user needs.
